Refund Policy
Last Updated: September 1, 2026
1. 14-Day Refund Terms
We provide a clear refund policy for MCP Studio Pro digital software licenses:
- Unactivated Licenses: If you have not activated your cryptographic license key inside the desktop application, you can request a full refund within 14 days of purchase.
- Accidental Duplicate Orders: If you accidentally purchased multiple licenses under the same email, any unused duplicate license is refunded in full upon verification.
2. Eligibility and Activation
Under digital software regulations (including EU Consumer Rights Directive 2011/83/EU Article 16(m)), delivery of digital goods begins once your key is generated and provided.
Activated Licenses: Entering and validating a key inside MCP Studio marks the license as consumed. Activated licenses are not eligible for refunds unless a verified technical bug or system incompatibility prevents the app from running and our support team cannot resolve it within 14 days.
To report technical defects or verify eligibility, contact support with your operating system details and Paddle order number.
3. How to Request a Refund
To request a refund:
- Send an email to support@mtlglabs.space or reply directly to your Paddle purchase receipt.
- Include your Paddle Order Number (e.g.,
#PAD-XXXXX) and the checkout email address. - Optional: Describe what did not work as expected so we can address it in future updates.
4. Processing Timelines
Requests are reviewed within 24 to 48 hours. Approved refunds are returned to your original payment method (card, PayPal, Apple Pay, or Google Pay) within 3 to 5 business days, depending on your financial institution.
5. License Revocation
When a refund is issued, the associated Pro Lifetime key is revoked and deactivated from the license registry. On the next launch, MCP Studio reverts to the free Community Edition without deleting your configurations or saved workspaces.
6. Contact and Billing Support
For questions regarding billing or license status: